Job Description

Salary: $73,000 - 80,000 per year Requirements:

• 2+ years of IT support experience, ideally with an MSP or across multiple client environments.
• Strong macOS support and troubleshooting skills.
• Experience with MDM tools such as Addigy, Jamf, or Intune.
• Familiarity with RMM, PSA, or documentation platforms such as NinjaOne, Autotask, Hudu, or similar tools.
• Experience administering both Google Workspace and Microsoft 365.
• Working knowledge of VLANs, firewall rules, and wireless troubleshooting; designing a network from scratch is not required.
• Ability to manage your own ticket queue, follow through, and explain technical issues to non-technical people.
• Helpful additional experience includes security tools such as Huntress, Avanan, or DNSFilter; Synology, QNAP, or shared storage for creative and post-production workflows; Ubiquiti, Meraki, Fortinet, or SonicWall; backup platforms such as Acronis or Dropsuite; and shell, PowerShell, or Python scripting.
• We value a solid foundation, curiosity, and willingness to learn; candidates do not need to meet every qualification.
• Were looking for someone who takes ownership, closes the loop, asks for help when needed, enjoys variety across client environments, and wants to grow into project work.

• Act as an escalation point for our Tier 1 technician and resolve complex support issues.
• Troubleshoot authentication and identity, networking, mail flow, system performance, and data recovery problems.
• Manage tickets through our PSA platform and communicate clearly with clients and teammates.
• Identify recurring issues and recommend practical improvements.
• Administer Microsoft 365 and Google Workspace tenants, including users, licensing, and security policies.
• Manage MDM and RMM platforms across macOS and Windows devices.
• Configure and maintain firewalls, switches, and wireless networks at client sites.
• Perform routine maintenance, including patching, backup verification and test restores, firmware updates, and certificate and license renewals.
• Triage alerts from EDR and email security platforms and take appropriate action.
• Work alongside our owner on projects such as cloud migrations, network refreshes, shared storage deployments, security rollouts, and office moves or buildouts.
• Perform hands-on build, cutover, and onsite installation work at client locations across Manhattan.
• Develop the ability to scope, coordinate, and lead projects independently.
• Keep client information current in our documentation platform.
• Build and maintain repeatable processes that improve service and consistency.

• Cloud
• Firewall
• Firmware
• Flow
• Support
• macOS
• Marketing
• Microsoft 365
• Network
• PowerShell
• Python
• Security
• Windows
• Office 365

More:

We are KRNL Technology, a boutique Managed Services Provider supporting New York Citys creative and advertising businesses, including agencies, studios, design and marketing firms, and production companies. We help our clients keep their technology reliable, secure, and ready for their work. Were hiring a Managed Services Engineer for an early-career opportunity at our growing MSP, with broad exposure to technology, greater ownership, and hands-on project work alongside our owner. The role offers development toward leading projects independently. Compensation is $73,000–$80,000 annually, depending on experience. This is a full-time, salaried, in-person position, Monday–Friday, 9:00 a.m.–6:00 p.m., with onsite client work as projects require. Our benefits include health coverage supported through an Individual Coverage Health Reimbursement Arrangement (ICHRA), health insurance, a SIMPLE IRA with company match, and a 401(k).

last updated 39 week of 2026

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